At 1800Keyways.com your privacy is as important to us as it is to you. Our Customer Personal Information Privacy Guarantee defines how Keyways protects your privacy. This revision of the Keyways Privacy Guarantee is effective May 25, 2013.
This Privacy Guarantee applies to all of the services and Websites offered by 1800Keyways.com, our subsidiaries, and affiliated companies. If you have any questions about this Privacy Guarantee, please feel free to contact us through our Website or write to us at:
Privacy and Compliance
5 East Main St
Clinton CT 06413
Information We Collect
This Privacy Guarantee applies to Personal Information, which is information that Keyways collects from you as a customer that specifically identifies you as an individual. This information is collected to provide you with the products and services you have requested as well as to provide a pleasant shopping experience now and to improve the shopping experience in the future.
While we limit the information we collect, we do collect Personal Information when you:
• Place an order from our catalogs or on our Website
• Create an account on our Website
• Return an item, make an exchange or submit a rebate
• Inquire about our products or services or contact customer service
• Request a catalog
• Sign up for Keyways email updates or other promotional materials
• Enter a contest or sweepstakes
• Are referred to us through a marketing promotion
• Participate in a marketing survey, promotion or event
In order to provide our full range of services, we may collect Personal Information including:
• Telephone number
• Fax number
• Email address
• Transaction information
• Credit card, debit card, or checking account information
• Company history (in conjunction with new account set up)
In order to provide you with a better shopping experience and to improve the quality of our services, we may combine the information you submit under your account with other information that we may receive from you, from third parties, or with other public demographic information. We maintain this information, along with a record of your purchases, in a restricted database.
Also, our Website is not directed at collecting Personal Information from children and we do not actively collect Personal Information from children under the age of 18.
Keyways uses small text files called "cookies" that provide non-personally identifiable information to us regarding the visitors to the Websites. In addition to the URL and IP addresses of our visitors, cookies may gather the date and time of all visits to our Websites. We may also track the pages of our Websites that users viewed during their visit, or track search terms entered on our Websites by that visitor. This helps us keep track of the number of visitors to our Websites and allows us to gauge the areas that are of the most interest to our visitors.
We may work closely with other businesses (that we don't own or control) that sell products or services on the Websites. In some cases, these businesses may operate stores or websites that sell products or services to you directly. In other cases, we operate stores, provide services, or sell product lines jointly with these businesses. We share customer information related to those transactions with that third party.
From time to time, we may establish a business relationship with other persons or entities who we believe are trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases, we might share and cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. We may also combine your personal information with publicly available information and information we receive from or cross-reference with our Select Partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and services that may be of interest to you, and for further promotional purposes. If you do not want us to share information with Select Partners please opt-out during registration, email us later at firstname.lastname@example.org.
If you choose to use our referral service to tell a friend or someone else about our site, we will ask you for your friend's or that person's name and email address. We will automatically send your friend or that person email inviting him or her to visit the site. Your friend may contact us at email@example.com to request that we remove this information from our database.
In order for you to get credit for a referral who joins one of our Websites, the person whom you refer must enter your email address or a unique password that identifies you as the referrer. We send emails on your behalf to potential referees. Also, if you were referred to one of our Websites by an existing member, that member may be notified each time your order qualifies him/her for a credit.
If you review a product on our site, your review may be posted on one of our Websites as well as on a partners' network site that shares reviews with other shopping communities. When you use "ShareThis" to post to social networking sites or to tell your friends about our site, the information is collected by a third party site to facilitate your postings. "ShareThis" allows you to enter your friend's email address and/or import email contacts from various email service providers. Once the email addresses are imported, you must manually click on each email address you wish to send a communication to. Please note that these third party sites' privacy policies govern the collection and use of the information collected on those sites. You should be aware that any personally identifiable information you submit can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. When seeking or receiving customer testimonials or feedback, we disclose that we may post their first name along with all or a portion of their testimonial on the Websites unless they inform us otherwise by following the instructions we provide.
How Secure Is the Personal Information You Collect?
We have taken precautions, including the deployment of technological resources and the use of firewalls, systems and procedures, to protect the security of your personal information. When you enter credit card information on our Websites, we may store it so that you do not have to re-enter it every time you order, but we encrypt it when storing. While no security system is absolutely foolproof, we are constantly reviewing, refining and upgrading our security technology to protect your privacy. When you open an account with Keyways, you are issued a password by which to access and secure your account and account information. Although we have taken these precautions, you are responsible for maintaining the secrecy of your password, which should not be disclosed by you. Be sure to sign off when finished using a shared computer.
What is your security guarantee?
If you discover unauthorized charges on your credit card, please notify Keyways in writing or email within 24 hours of discovery. You must also notify your credit card provider as set in the card-user agreement. Your credit card provider will likely either cover the unauthorized charges altogether, or limit your liability to $50 or less. Your card-user agreement will have the details.
Our Website contain links to other websites. We have no control over the content, policies or actions of these sites, even if you are offered services on those sites because you have established an account with Keyways. We are not responsible for the privacy practices or the content of such websites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every websites that collects personally identifiable information. This privacy statement applies only to information collected by Keyways, through our Websites or otherwise.
Changing Your Personal Information
You may review, change or correct your personally identifying information at any time by accessing your account information on the Websites or calling us at the contact information below. You are responsible for maintaining the accuracy and completeness of your personal and other information, including your e-mail address, and we urge you to review your information regularly to ensure that it is correct and complete.
What to do if you believe someone has improperly used your personal data
If you believe that someone has improperly accessed or used your personally identifiable information supplied to Keyways or has made purchases at Keyways that you did not authorize, please contact us immediately
Here are some additional things that you can do to protect yourself from identity theft if you think that your Personal Information has been compromised:
• Review Your Account Statements – Carefully review your bank, credit card, and other account statements every month to ensure that all of your account activity is valid. Report any questionable charges promptly and in writing to the card or account issuer.
• Check Your Credit Report – Check your credit report periodically to ensure that all your information is correct. . Carefully reviewing your credit report can help you spot problems and address them quickly. If you have any questions about your credit report or notice any inaccuracies, contact the relevant consumer reporting agency promptly at the telephone number listed on the report.
• Fraud Alert – Consider placing a fraud alert on your credit file. The fraud alert requests that creditors contact you before opening any new accounts or increasing credit limits on your existing accounts.
Changes to this Privacy Guarantee
Please note that this Privacy Guarantee may change from time to time. We will post any Privacy Guarantee changes on this page and, if the changes are significant, we will provide a more prominent notice. Each version of this Privacy Guarantee will be identified by its effective date found at the top of this document.
If you have any additional questions or concerns about this Privacy Guarantee, please feel free to contact us any time through this Website or at the email or postal mail address contained at the beginning of this document.